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Policies

Shipping & Returns

We want you to love your piece. Here is everything you need to know about getting it to you — and what happens if something is not right.

Shipping
  • Complimentary shipping on all US orders.
  • Standard shipping: 5–7 business days after production is complete.
  • All orders are shipped fully insured via USPS Priority or UPS Ground.
  • Signature confirmation is required for orders over $500.
  • Tracking information is sent via email once your order ships.
  • We ship worldwide via insured international courier.
  • International shipping rates are calculated at checkout based on destination.
  • Delivery typically takes 7–14 business days after shipment, depending on your location.
  • Customs duties, import taxes, and brokerage fees are the responsibility of the customer and vary by country.
  • YFS Designs is not responsible for delays caused by customs processing.

All YFS pieces are made to order. Production begins after your order is placed and payment is confirmed.

  • Rings: 4–5 weeks
  • Pendants & Necklaces: 4–5 weeks
  • Custom Pieces: 6–10 weeks (from design approval)

You will receive a confirmation email when your order enters production and again when it ships.

Returns & Exchanges
  • Returns are accepted within 30 days of delivery.
  • Items must be unworn, undamaged, and in their original packaging.
  • Refunds are processed to the original payment method within 5–7 business days of receiving the return.
  • Return shipping within the US is complimentary. International return shipping is the customer's responsibility.

Not eligible for return: custom-designed pieces, engraved items, and items marked as final sale.

  • One complimentary resize is included within 30 days of delivery for all standard ring purchases.
  • Size exchanges are free — we will resize your ring and return it within 1–2 weeks.
  • After 30 days, resizing may be available for a fee depending on the ring style and material.
  • Some ring designs cannot be resized due to structural limitations — contact us before purchasing if you are unsure of your size.

To start a return or exchange, email us at yfsdesignsllc0@gmail.com with:

  • Your order number
  • The item you would like to return or exchange
  • Your reason for the return (helps us improve)

We will respond within 24 hours with a prepaid return label (US orders) and instructions.

Warranty & Guarantee

Lifetime Craftsmanship Warranty

Every YFS piece is covered by a lifetime warranty against manufacturing defects. If a stone comes loose, a prong breaks, or a structural issue arises from normal wear, we will repair it at no cost. This warranty does not cover damage from accidents, misuse, or unauthorized modifications.

  • All orders are shipped fully insured.
  • If your order arrives damaged, contact us within 48 hours with photos. We will arrange a replacement or full refund.
  • If your order is lost in transit, we will file an insurance claim and either reship your order or issue a full refund once the claim is resolved.
  • Please inspect your package upon delivery and report any issues immediately.

Have a question about your order?

Contact Us

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